GEM Registration In India

To use the GEM portal, the applicant needs to first register on the GeM portal. The requirements for same are:
1. Aadhaar linked with mobile no. (To receive OTP for e-sign):
2. Official Email ID

Aadhaar number is mandatory for registering on GeM for primary as well as secondary users. All the documents submitted online on GeM are electronically signed by an OTP received on mobile number linked with Aadhaar.

Secondary users can be an officer from the concerned organization. The secondary user has to be of the rank section officer or above.

No, the same person can be both the users.

The pre-requisites are as follows:

1. Director PAN Card
2. Company PAN Card (Only for Private/Partnership Firm)
3. Director Aadhar Card
4. Email ID
5. Mobile Number
6. Bank Details
7. GST Certificate
8. CIN Number (Only for Private Limited Firm)
9. ITR Form

Currently, many products such as computers, office equipment, including printers, scanners, photocopiers, and more, air conditioners, paper, and similar stationery, packaged drinking water, projectors, UPS are selling on Government E-Marketplace.

After obtaining GeM government seller registration, you will start getting orders via the dashboard for sellers. Wherever a customer places a request for any product, you will receive an e-mail alert. You can manage all the orders using the portal. It is your responsibility to pack the item correctly and deliver it to the respective buyer on-time.

GeM is an e-commerce platform where products and services can be offered to government purchasers when products and services are added appropriately. You should transfer item pictures, item determinations, offer price, conveyance terms, assessment, and test reports, and so forth so as to sell your items on GeM gateway. Our experts can assist you with posting your items and products and services appropriately.

Trademark Registration is a lengthy process and it takes around 18-24 months to obtain registration in a straight-forward case, without any objections or oppositions. However, the trademark application number is usually issued within one or 2 days after filing.

It is mandatory for all Departments of the Central Government, and Government Ministries to publish their tender requests and other requirement details on the Government eMarketplace portal before purchasing anything if their order value is more than 5 Lacs. You may get access to all the tender requirements across India via GeM portal.

An authorized officer can make a direct purchase up to Rs. 25,000 from the suppliers who meet the quality, delivery period, and other specific requirements. Above Rs.25,001/ – and up to Rs.5,00,000/ buyer have to buy from L1 seller. For any purchase above Rs. 5,00,000, they are required to choose the BID/RA option.

Payment for the services or goods purchased via the Government E-marketplace is directly made to the seller’s bank account through online banking. The transaction gets completed within ten days after the delivery and acceptance of the goods or services or after ten days prescribed for return policy.

No, You don’t should be truly present for the procedure, the whole process will be online after submitting your documents.

Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.

Aadhaar number is mandatory for registering on GeM for primary as well as secondary users. All the documents submitted online on GeM are electronically signed by an OTP received on mobile number linked with Aadhaar.

In order to aviod biases in selection of seller, for a particular purchase, seller's name is no longer disclosed on GeM until the Buyer makes a purchase decision.

The variation in retail price and GeM Price of a product could be due to under mentioned factors.
1. The price offering on GeM are inclusive of all taxes.
2. Product on GeM may have a different warranty period.
3. Onsite warranty is offered for some products on GeM.
4. Prices could also vary due to Payment Terms of the transaction.

Yes, PAC purchase can be done from OEMs and Resellers both.

The minimum and maximum number of delivery day(s) may vary, specific to the product and service category.

The Buyer would specify the concessional rate of GST while publishing the Bid. The concessional rate of GST, the relevant govt notification number and date would be mentioned in Bid Terms and conditions.

Buyers can view the list of shortlisted innovative products/services on Startup Runway corner and can request the same for Trial.

In case of any grievance related to deviation / concern related to sellers, buyer can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.

Buyers can request for changes in existing category from Request Management available in their Dashboard. All such requests would be evaluated by GeM.

As per government rules the balance budget allocation of previous financial year would get lapsed in PFMS on 31st March and payment is to be made from current financial year‘s budget.

Primary user can de-activate a secondary user by clicking on the "Deactive/Transfer" button available beside that particular secondary user under "Manage Posts".

The pre-requisites for secondary user registration are:
1. Aadhaar number of the user.
2. Mobile number which is linked with Aadhaar.
3. Email ids register with such domain based email ids, which are hosted by NIC.
Note: Only NIC Registered email ids are allowed ( Secondary users of an organization should be either of the same domain or email id ending with gov.in/ nic.in/ gembuyer.in/)".
For Example:- If primary user having a "bicpu.edu.in" domain which is hosted on NIC, for secondary users "bicpu.edu.in" @gov.in,@nic.in & @gembuyer.in domains are allowed but it should be register at NIC.

A primary user can edit designation, division and roles of a secondary user after clicking on "Manage Post" button.

On GeM, we are commited to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs and LMS.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of seller process on Seller Videos . You can additionally download help PDFs from top-right corner of video window of any subject. Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.

GeM is commited for providing a fair play field for all the sellers. In case of any grievance related to deviation / concern related to buyers / sellers one can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.

It is a corner on GeM which provides an opportunity for agile and lean Startups to reach out to government buyers by offering products and services that are unique in concept, design, process and functionality through StartUp Runway corner.

Startup can register its innovative or unique in concept product/service on StartUp Runway by uploading the details in the Startup India Registration. The seller should be DPIIT (Department for Promotion of Industry and Internal Trade) registered startup.

Vendor rating is calculated on the basis of five Parameters as defined in the Vendor Rating Policy. The Five Parameters are:
1) Reliability of the Seller/Service Provider
2)Quality of the Delivery
3) Coverage of the Products in GeM Marketplace
4) Timely Delivery of Products/Services
5) Incident History
To know more, please refer the vendor rating document available on GeM under 'Resources->Sellers/service providers'

Yes, the Incident history of Suspended & Disabled Sellers/Service Provider would negatively impact the Vendor rating . Please refer the Vendor rating document for more details

The Vendor rating is displayed to the Buyers & Sellers on GeM Marketplace.

Business Cockpit offers a range of value added services to the OEMs on GeM related to the statistics and insights of their categories. Business Cockpit enables businesses to get deeper insights like value and volume of the business, re-seller data, Buyer information, coverage analysis etc.

"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.

Your Office Locations' address should be same as the address mentioned in Income Tax Return (ITR). To rectify this error, the mandatory fields in the address are to be updated as per the address mentioned in Income Tax Return (ITR).

The seller can provide multiple Bank Account Numbers but only one can be marked as "Primary" by clicking on the corresponding checkbox labeled "Is Primary Account". This Bank Account will be used for receiving payments once verified by PFMS.

Tax validation failures are attributed to mismatch in data provided to GeM and that present in your ITR.
Cases further differ basis constitution type and ITR type.
1. For ITR6, ITR5, ITR4s and ITR3 "Profit and Gain" and "Sale / Gross Receipts of business" sections need to match with ITR.
2. For ITR4 "Profit and Gain" and "Business and Profession" needs to match with ITR.

As an OEM on GeM, you can initiate Vendor Assessment from your account profile by furnishing required information with respect to Vendor Assessment. This information would be collected through an online form and upon successful submission;
1.Vendor Assessment agency would be assigned for the process.
2. Any requirement for additional documents will be intimated directly by this agency.The required additional documents will be made available on the link provided in the e-mail sent to the vendors. Any updation or change in the status of the information validated at the time of registration or third party assessment shall be enabled for updation by the vendor from time to time with online validation wherever possible.

Incidents can be created for pre-order and post-order placement whenever a deviation is observed from the general and special terms and conditions with respect to market, contract and bids.

The incident can be created by Buyers, Sellers and GeM Admin. In addition, incidents can be created by the system based on rule engines defined in the incident management policy.

The mild deviation would graduate to a serious deviation in case of non-rectification of the incident after escalation.

For Buyer: Pre-Contract incident can be raised by clicking on "Report this Product" option available on the product detail page in the marketplace. Post Contract Incidents can be raised by clicking on the "Incident" tab available on the Buyer dashboard by clicking the "New" button.
For Seller: Pre-Contract incident can be raised by clicking on "Report this Product" option, available on the product detail page in the marketplace. Post Contract Incidents can be raised by clicking on the "Need Help" option and then "Report an Incident".

No, the buyer/seller cannot escalate the issue to GeM Admin on the first day of the incident creation. Effective 26th December 2018, incidents can be escalated as per the below SLA:
For Mild–The escalation of incident to GeM admin would be allowed from day 21.
For Serious –The escalation of incident to GeM admin would be allowed from day 16.
For Severe –The escalation of incident to GeM admin would be allowed from day 11.

Acknowledging to Show Cause Notice means that you have read and understood the contents of the Show Cause Notice.

The buyers/sellers to whom the SCN is sent will be notified and asked to provide the response as follows:
For Mild: No SCN is sent to buyer/seller. However, if no response is provided within 5 days of incident escalation, the severity level of the incident will be upgraded to ‘Serious’.
For Serious: Provide the response within 7 days.
For Severe: Provide the response within 10 days.

On upgradation of the incident severity from mild to serious, the incident would be resolved as per the policy defined for Serious Incidents.

Action would be taken by GeM admin in case of an unsatisfactory explanation or non-response to the SCN by the buyer/seller/service provider.

Buyer – Buyer – Primary user and competent authority to be notified for necessary action.
Seller / SP:
• For first & second deviation within a period of 180 calendar days: disabled by the GeM admin for a period of 90 days(and up to 12 months with approval from GeM authority).
• For third and subsequent deviation within a period of 180 days: In addition to the above, GeM may recommend the case to Ministry of Commerce, GoI for appropriate action.

Yes, there is a Red Exclamation Mark against the products on search page and the product description page, which displays seller’s incident history on GeM.

All the days are to be calculated as Calendar days.

Yes, a notification email will be sent to both the buyer and the seller on closing of the incident.

No, only GeM admin can choose to close the incident after the show cause notice has been issued by them.

A minimum of 3 service providers are required for comparision.

There is no specific limit to the number of services a buyer can bunch at a time. It depends on the requirement of the buyer. The Services which are of similar nature can be bunched together.

No, the Minimum Wages provided by the buyer are exclusive of GST. The same is applied by the GeM platform while displaying the Offered Price on the market.

QCBS has been provided as an option to Buyers in all the Professional Services on GeM. Buyers can avail this option where they want to evaluate Service Providers based on weight-ages of technical and cost based parameters.

Professional Services are typically Services offered by entities (not individuals) having specialised domain knowledge and proven track record for advising (Consultancy), implementing (Operations), managing (Analytics etc) and supporting (Training, Certifying etc). Buyers in government across multifarious sectors ranging from IT, Finance, Marketing & Communication, Legal etc. may require these services.

Minimum Wage component should comprise of all the statutory components such as EPF, ESI, ELDI etc of Minimum Wages fixed or notified by the state/ central government.

If the particular category is not available on GeM , service provider may either wait for it to be added or service provider can ask the Buyer who uses the service to make a request to GeM for addition of the particular category of the service. Service Provider can also write to GeM with a request for adding the category.

Quality & Cost Based Selection (QCBS) in Services is a method of selection which utilises a competitive process among Service Providers and takes into account the quality as well as cost of the Service offerings for the selection of a successful Service Provider. Service Providers are assessed based on weightage based evaluation of technical and cost based parameters as per the buyer requirements.

A service provider can offer multiple services provided that particular service category is available on GeM.

Service Provider can quote Add On price within or equal to that range set by GeM for the given service.